Privacy policy details
1. Introduction
Coastal Key Property Management LLC ("Coastal Key," "we," "us," or "our") is committed to protecting the privacy of our clients, prospective clients, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at coastalkey-pm.com or engage our home watch and residential asset management services.
2. Information we collect
We may collect the following categories of personal information:
- Contact information: name, email address, phone number, and mailing address.
- Property information: property address, property type, property features, and access instructions.
- Payment information: credit card numbers, bank account details, and billing addresses, processed securely through Stripe. Coastal Key does not store your full payment card numbers on our servers.
- Communications: emails, form submissions, phone call records, and consultation notes.
- Website usage data: IP address, browser type, pages visited, referring URL, and session duration, collected through server logs and analytics.
3. How we use your information
We use your personal information for the following purposes:
- Delivering home watch and property management services, including inspection reporting and vendor coordination.
- Communicating with you regarding service scheduling, inspection reports, and property updates.
- Processing payments and maintaining billing records.
- Responding to inquiries and consultation requests.
- Improving our website and services.
- Complying with legal obligations and protecting our rights.
4. Third-party service providers
We share personal information with the following categories of third-party service providers, solely for the purposes described above:
- Stripe: payment processing. Stripe's privacy policy is available at stripe.com/privacy.
- Airtable: client records and service management. Airtable's privacy policy is available at airtable.com/privacy.
- Cloudflare: website hosting, performance, and security. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookies and tracking technologies
Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the website.
6. Data retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Client records are retained for a minimum of seven years following the end of a service agreement, consistent with Florida record-keeping requirements. Website usage data is retained for up to 24 months.
7. Data security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encrypted data transmission (TLS), access controls, and regular security reviews. However, no method of transmission over the Internet or method of electronic storage is completely secure.
8. Your rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal retention requirements.
- Opt out of marketing communications at any time.
To exercise any of these rights, contact us at [email protected] or call (772) 210-3343.
9. Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Governing law
This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
12. Contact us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Coastal Key Property Management LLCStuart, FL 34994
Email: [email protected]
Phone: (772) 210-3343